Colette Abston's Resume (Last updated October 10th 2008)

Relationship Skills for Project Management, International Institute of Learning, Rocklin CA May 2006
Project Quality Management, International Institute of Learning, Rocklin CA January 2004
Project Risk Management, International Institute of Learning, Rocklin CA January 2004
Best Practices in Project Management, International Institute of Learning, Rocklin CA December 2003
Managing Multiple Projects, International Institute of Learning, Rocklin CA December 2003
Project Server 2002 Training, Project Server Support Inc, Rocklin CA October 2003
First Leaders Training, First Data Corporation - TASQ Technology, Roseville CA July 2003
MS Project 2000 - Blue Belt Certified - International Institute of Learning, Rocklin CA August 2002
MS Project 2000 - Orange Belt Certified - International Institute of Learning, Rocklin CA August 2002
Six Sigma Greenbelt Training, First Data Corporation - TASQ Technology, Roseville CA April 2002
Project Management for IT Professionals, International Institute of Learning, Sacramento CA October 2001
CADENCE Project Management Seminar, San Jose CA October 1999
Certificates for computer training courses, i.e. Microsoft Access and Sybase SQL

Successfully managed cross-functional project teams for ERP implementation, new customer implementation, International expansion and proprietary software applications utilizing internal and external resources. Successfull management of resources for enterprise-wide projects and internal IT projects. Create and maintain all project documentation including requirments gathering, design documentation and testing plans.

Maintained documentation for all existing computer programs, including on-line user documentation. Developed new and more efficient means of reconciling Controllers' Office internal bank accounts. Lead project teams in a variety of disciplines utilizing both internal and external members. Created System Development Life Cycle method documentation of IT related projects. Coordinated Controllers' Office participation in yearly Disaster Recovery Planning and Testing.

Trained Account Representatives to use an in-house sales lead management database efficiently as to receive
the most benefits. Developed reports and analyzed current sales processes to recommend changes to aid in performance management of the sales team. Maintained and enhanced WebFOCUS and FOCUS reporting applications. Developed telephone reporting for all Account Representatives.

Interpreted marketing briefs, assessed changes that needed to occur and implemented the marketing initiative into the various operations departments. My primary responsibilities included daily management of a fee-based service project performed at an outside vendor, an in-house fee based service project, providing business specifications for personalized fulfillment packages, and varied assigned projects. This involved determining all parties that were affected by the change, writing specifications outlining the changes needed, creation of business test files, certification of business test files, and final implementation of the changes.